1) What we collect
Depending on how you interact with us, we may collect:
- Contact and business details: name, email, phone, company, job title, industry.
- Communications: enquiries, support requests, meeting notes, feedback, survey responses.
- Transactional / billing data: addresses, purchase details, ABN/ACN, invoicing information.
- Website and marketing data: pages viewed, referring sites, device/browser, IP address, cookies, campaign source, link clicks, email opens.
- Recruitment details: CV/resume, eligibility to work, references (if you apply for a role or contract).
- Other: any other information you choose to provide while interacting with us.
We do not intentionally collect sensitive information unless you provide it and it is necessary for our engagement.
2) How we collect it
We collect personal information when you:
- Fill in forms on our websites/landing pages, download content, or book a meeting.
- Communicate with us by email, phone, or social channels.
- Engage us to deliver services.
- Apply for a role.
- Browse our websites (we use cookies and similar technologies).
- Are referred to us by a partner.
- Via publicly available sources such as LinkedIn and company websites (B2B context).
From time to time we may receive information about you from third-party tools we use for CRM, analytics, advertising, or payments. Where we do, we handle it in line with this Policy. By providing personal information, you consent to our collection and use as described here.
3) Why we use your information
We use personal information to:
- Provide and improve our services.
- Respond to enquiries and send updates you request.
- Operate our websites and measure performance.
- Run marketing and sales activities (including email, ads and remarketing) in a B2B context.
- Set up contracts, invoices and accounts.
- Manage security, fraud prevention and compliance.
- Handle complaints, disputes and legal obligations.
Legal bases under GDPR (where applicable)
- Consent: e.g., when you opt in to marketing.
- Contract: to deliver what you’ve asked us to do.
- Legitimate interests: to run and grow our business in a B2B setting, while respecting your rights.
- Legal obligation: where the law requires us to keep or disclose data.
You can opt out of marketing at any time using the unsubscribe link in emails or by contacting us.
4) Disclosure and international transfers
We may share personal information with:
- Service providers that help us run our business (hosting, CRM, analytics, email, payment, advertising, support tools).
- Professional advisers (accountants, lawyers, auditors) and insurers.
- Business partners where you have asked us to work together or where disclosure is reasonably necessary to deliver services.
- Regulators or law enforcement where required by law.
- A purchaser or successor in the event of a business sale or reorganisation (subject to confidentiality).
Many cloud providers store data in Australia and overseas (for example, the United States, EU or other jurisdictions). Where we transfer information internationally, we take reasonable steps to ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent measures offered by our providers).
5) Security
We use administrative, technical and physical safeguards to protect personal information (e.g., least-privilege access, MFA/2FA where supported, encryption in transit, audit logs). No method of transmission or storage is 100% secure; transmissions are at your own risk.
6) Retention
We keep personal information only as long as needed for the purposes set out in this Policy or as required by law. When no longer required, we take reasonable steps to de-identify or securely destroy it.
7) Your rights
You may access and correct the personal information we hold about you. If GDPR applies, you may also request erasure, restriction, portability, or object to certain processing, and you may withdraw consent at any time (this won’t affect processing already carried out).
We may ask you to verify your identity before acting on a request.
8) Children
Our services are intended for business use by adults. We do not knowingly collect personal information from children under 16.
10) Third-party links
Our websites may link to sites we don’t control. Their privacy practices apply to your use of those sites. We encourage you to review their policies.
11) Acting as processor for clients
When we provide services that involve handling data in our clients’ systems (for example, within a client’s CRM), we generally act under the client’s instructions as their processor/service provider. In those cases, our client’s privacy policy and data processing terms apply in addition to this Policy.
12) Complaints and contact
If you have a question, request or complaint about privacy, contact us and we’ll respond as soon as practicable (and generally within 30 days):
- Email: hello@digitalscouts.co
- Postal: Digitalscouts Pty Ltd, 23 Malibu Boulevard, Point Cook, VIC 3030
If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or, in the EU/UK, your local data protection authority.
13) Changes to this Policy
We may update this Policy from time to time. The latest version will always be posted on our website with the effective date above. Your continued use of our services after an update means you accept the revised Policy.
14) Website scope
This Policy covers digitalscouts.co and associated subdomains and landing pages operated by Digitalscouts Pty Ltd.
